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So, I voted to close the question Locating a dependent hotfix (80451) as has one other person.

After doing so I started to wonder if the better approach would be to rewrite the question as 'How do I locate a specific hotfix for Tridion?' and create an answer basically containing the content of Frank's comment 'You will have to contact Customer Support for this one. It is not a question that the community can answer, just the SDL Tridion folks'

It seems like if the question was re-written as such it would be a good community wiki question.

Does it make more sense to take this approach instead of closing this question?

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  • +1 I agree about rewriting the question (rather than closing it). This would allow answers on the correct approach for attaining and managing hotfixes.
    – Jonathan Williams
    Mar 8, 2013 at 16:08

2 Answers 2

Reset to default
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Yeah, I saw that one and was also quite surprised to see that as a question here. Is it just because you may get an answer faster here? Or is it perhaps because you don't know how to contact SDL Support, so you check here?

I agree it should be closed (and also voted to close it). Even if we do know how to get that hotfix, this is clearly the scope of action of Customer Support, not the community.

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As I argued on the thread that Robert referenced, if the product is broken and has been fixed, then an answer that sends people to support is a good, effective one.

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  • I think this question tridion.stackexchange.com/questions/515/… and Siva's answer is a good example of what you are talking about Dominic.
    – Glenn Stevens
    Mar 21, 2013 at 6:09
  • Exactly. What makes this kind of answer even more useful is that 1) support don't routinely tell us all about breakage, and 2) the questioner may need help to interpret their symptoms as the product being broken
    – Dominic Cronin
    Mar 21, 2013 at 8:30

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